Ticket Policies
Please find details of the Ticket Policies and Season Ticket Policies associated with Munster Rugby matches.
Ticket Policy Downloads
Munster Rugby Ticketing Terms & Conditions
The terms and conditions upon which all tickets are issued by (or on behalf of) the Munster Branch IRFU (“Munster Rugby”) are set out below (“these Terms and Conditions”) and comprise three sections:
(a) General terms and conditions applicable to all categories of tickets;
(b) Supplementary terms and conditions application to Season tickets; and
(c) Supplementary terms and conditions applicable to 10 and 5 year ticket holders.
The acceptance or use ticket shall constitute acceptance by the ticket holder of these Terms and Conditions. A breach of these Terms and Conditions shall render the ticket void and all rights conferred or evidenced by it shall be nullified.
GENERAL TERMS AND CONDITIONS
Thomond Park and Musgrave Park are “Designated Venues” for the purposes of the Sale of Tickets (Cultural, Entertainment, Recreational and Sporting Events) Act 2021 and all tickets are subject to the provisions and prohibitions set out therein. As a result, and for the avoidance of doubt, any match held in the Aviva Stadium is a “Relevant Event” as defined under the Act and the sale of a ticket for any such Relevant Event for a price exceeding the original sale price is prohibited save as exempted under section 16 (2) (b) of the Act which exemption shall apply to all Affiliated Clubs of the Irish Rugby Football Union.
- Munster Rugby reserves the right in its sole discretion, to refuse admission to the ticket holder to the grounds or any part of the grounds, to remove the ticket holder from the grounds or to direct the ticket holder to another part of the grounds.
- Entry into the grounds will be authorised on a match day only upon the presentation of a valid ticket by each ticket holder seeking to gain entrance. Individuals who have been banned from attending matches by competent authorities or sport’s governing bodies in any jurisdiction, or who are considered as a security risk, are prohibited from entering or remaining in the grounds. On entering the grounds, the ticket holder always agrees to abide by ground regulations. For full details of ground regulations please see the ticket office page on www.munsterrugby.ie
- Tickets need to be checked and stored carefully, as tickets are non-refundable. Should the match be abandoned, postponed or cancelled, no money will be refunded. If the match is subsequently played or another match specifically played in its place, your ticket (or its replacement by Munster Rugby) will be valid for the rescheduled date.
- Fixtures, kick-off times and locations are subject to change at all times and Munster Branch IRFU cannot be held responsible for any associated costs to fans in the event of an amendment.
- Without prejudice to paragraph 3, Munster Rugby shall have no liability where you are unable to enter the grounds, attend the match or otherwise use your ticket because of any Act of God, terrorism, war, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, outbreak of disease, epidemic, pandemic, adverse weather or any other event (whether foreseen or unforeseen) beyond the reasonable control of Munster Rugby, its suppliers, contractors, servants or agents.
- At all times, whilst present at the grounds, ticket holders must comply with these Terms and Conditions, grounds regulations and all instructions or directions from any steward, Munster Rugby official, member of an Garda Siochana or PA announcements. Failure to comply could result in immediate ejection from the grounds.
- If the ticket holder is refused admission or removed, no money shall be refunded.
- This ticket is only valid for the section of the grounds printed on it.
- Tickets may only be purchased from Munster Rugby or through Ticketmaster©. Any ticket obtained from any other source (for example, unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents) will be rendered void, and all rights of entry into the grounds will be nullified. Any person seeking to use such a ticket obtained through unauthorised sources will be refused entry into the grounds, ejected from the grounds and/or will have their ticket seized by the Management, in addition to other remedies available to the Management.
- Munster Rugby tickets can be purchased through the ticketing offices located at both Thomond Park Stadium and Irish Independent Park or online at www.munsterrugby.ie. Customers whose preference is to purchase online will be directed to Ticketmaster© who are the preferred sales platform for Munster Rugby. When purchasing tickets online customers will be given a choice between print tickets, email, or store in purchase wallet/folders on mobile devices. Printed tickets are valid tickets which allows one entry per scan. E-Tickets can only printed once. If tickets are saved on mobile devices, attendees are required to produce same to access through the turnstiles.
- You are fully responsible for the care of your ticket. Munster Rugby is not obliged to replace lost or stolen tickets. In cases where Munster Rugby issued tickets are lost or stolen, the customer must contact the ticket office immediately. Offices are located in Thomond Park Stadium at (061)421103 or Musgrave Park at (021) 4323563 or email Munster Rugby Tickets tickets@munsterrugby.ie.
(i) Ticket office staff may request identification and proof of purchase before reprinting.
(ii) An administration fee may be charged for the reprocessing of individual match tickets.
(iii) Tickets cannot be reprinted on match day under any circumstances.
- In the case of ticket purchases directly from Ticketmaster, the contract is between Ticketmaster and the ticket holder. Ticketmaster T&C’s can be found at https://www.ticketmaster.ie/legal/purchase.html
- Unauthorised duplication of your e-ticket is not permitted and will prevent your admittance to the event.
- Upon request from Management, ticket holders must explain how, from whom, where and for what consideration they obtained their tickets.
- Ticket holders are not permitted to exit and re-enter the grounds except in the case of an emergency. Patrons must inform a steward in order to ensure controlled and secure egress and access.
- If the ticket holder is not in the grounds at least 20 minutes prior to kick‐off, entry is not guaranteed.
- These Terms and Conditions are subject to change without notice. Please visit https://www.munsterrugby.ie/tickets/ticket-policies/ for the most up to date version.
- Munster Rugby, its servants or agents shall have no liability for loss, injury or damage to the ticket holder, or his/her property while in the grounds or any part thereof on entering or leaving the grounds, whether caused by negligence or breach of contract of Munster Rugby or any of its servants or agents or otherwise.
- The ticket holder assumes all risk incidental to the game of rugby whether occurring prior to, during, or after the game including the danger of being injured by or in connection with loose, flying rugby balls and agrees that Munster Rugby are not liable for any injuries sustained.
- Any photograph, image, film or recording taken of any team or any member of any team may not be reproduced for any commercial purpose, whatsoever, whether for money or otherwise.
- By entering Munster Rugby Stadia, all persons attending acknowledge and agree that photographic images and/or video recordings may be made of the Matches or events in question and of all of those persons attending such events. All attendees acknowledge and agree that excerpts, clips or still images may be taken from those filmed / photographic materials and may be used by Munster Rugby or media organisations or the organising body of the match / event / tournaments in question for marketing and/or promotional and/or editorial purposes. Entry into the Stadium is confirmation that all attending persons have consented to such use of their image at the time of the event and in perpetuity thereafter.
- Please respect all kickers by remaining silent during kicks.
- It is recommended that people who suffer from vertigo should contact the ticket office in Thomond Park Stadium (061)421103 for advice on purchasing suitable tickets. Should you suffer from vertigo on the day of a game, please advise the steward in your section of the stand and they will arrange to relocate you to the section of the ground designated for vertigo sufferers.
SEASON TICKETS
The following additional provisions shall apply in the case of Season Tickets.
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- Munster Rugby offers Season tickets on an annual basis to existing and new members. Existing Full Members are given priority in renewing membership and exact same tickets as in previous seasons within a specific timeframe as communicated by Munster Rugby. Associate Members are also provided the opportunity to upgrade to full membership in a specific timeline and subject to availability following the renewal of full membership period. Once the above sales periods are closed, supporters who registered on waiting lists and general public are invited to purchase memberships and season tickets. These will be subject to defined timelines and availability.
- No refund(s) will be given if your Season Ticket is cancelled once the season has commenced.
- Season tickets are strictly non‐transferrable, and the ticket holder is not permitted to re‐sell any of the games contained therein unless through the Ticket Exchange facility offered through Munster Rugby Ticket Office.
- Ticket Exchange will only be available to season ticket holders once it is announced by Munster Rugby on a match by match basis.
- Upgrades of tickets will be available to season ticket holders up to 24 hours in advance of each game, where tickets are available and by purchasing through Account Manager. Munster Rugby reserves the right to not allow upgrades for any category of ticket or specific game.
- Season ticket holders can purchase additional seats through Account Manager. The ability to move their seat to another location will only be available for matches selected by Munster Rugby.
- Season Ticket(s) payments may be made in full or using the Staged Payment Plan or 50/50 Deferred Payment options. Payments must be kept up to date to ensure entry to the home fixtures.
- If a season ticket holder selects the Staged Payment Plan option, the 1st payment is made when applying for the season ticket, pause for one month and then continue for five consecutive months. Payment will be taken on a designated date of each month as indicated on the schedule of payments at the time of purchase. Customers selecting the 50/50 Deferred Payment option will pay 50% at the time of purchase and the final 50% at a confirmed date. Munster Rugby reserves the right to cancel or temporarily suspend your Season Ticket in the event of missed payments. In the event of a missed scheduled payment, the holder has 2 weeks to make the payment. After this point the season ticket may become null and void. Entry maybe refused into the grounds should the ticket be produced. Any monies paid to date will only cover games to that date and no future games. It is the season ticket holder’s responsibility to ensure that payment information is up to date.
- All payments will incur a Ticketmaster© service charge subject to the Season Ticket category.
- No re‐sale of this ticket is to be affected for more than its face value. It is prohibited to advertise the sale of this ticket in any forum, including placing the ticket for auction on any online auction website. Any such action may result in legal proceedings against the ticket holder and/or the advertiser/online auction website.
- This ticket shall not be used as a prize in any lottery or competition or for any other promotional or advertising purposes unless expressly authorised in writing by Munster Rugby.
- Lost Season tickets/cards will only be reissued to the ticket account holder. An administration fee applies to the re-issue of season tickets/cards.
- The sale of junior tickets by Munster Rugby is strictly for ticket holders who are 16 years old or under. Holders of a junior ticket must be 16 or under when entering the stadium. Proof of age may be requested on entry to the stadium. Non-compliance will lead to being refused entry.
10 YEAR/5 YEAR TICKETS
The following additional provisions shall apply in the case of 10 Year/5 Year tickets.
1. Munster Rugby offers 10 Year/5 Year Seat Packages to new and existing seat owners. Customers are invited to purchase seats from the following offers:
- 10 Year Ticket – Thomond Park Premium Seating
- 10 Year Ticket – Thomond Park Category A Seating
- 5 Year Ticket – Thomond Park Cat A Seating
Prices of Seat Packages and associated benefits will vary depending on the option purchased. Full membership in the Munster Rugby Supporters Club is included with any package purchased.
2. 10 Year/5 Year tickets are strictly non‐transferrable, and the ticket holder is not permitted to re‐sell any of the games contained therein unless through the Ticket Exchange facility offered through the Munster Rugby Ticket Office
3. 10 Year/5 Year ticket holders can purchase additional seats through Account Manager.
4. If a 10 Year/5 Year ticket holder selects the 3 Staged Payment Method, 50% of payment is made when applying for the ticket. 25% is made in year 3 and a final 25% in year 5. If a 6 Staged Payment is selected, payments will be made over 3 years. Schedule of payments will be recorded in Account Manager. In the event of a missed scheduled payment, the holder will be contacted by a Munster Rugby member of staff and will have 2 weeks to make the payment. Failure to meet any staged payment plans may void the tickets for future games from payment due date and entry may be refused into the grounds. It is the 10 Year/5 Year ticket holder’s responsibility to ensure that payment information is up to date. Munster Rugby reserves the right to cancel or temporarily suspend 10 Year/5 Year Tickets in the event of missed payments.
5. Payment Options are available as below:
Payment Up front
One lump sum payment made during the renewal/sales period. Seat(s) will only be secured once payment is received.
3 Staged Payments
- 50% at the time of purchase, followed by 25% in year 3, followed by 25% in year 5.
- Staged payments can only avail of the full sales price.
- A 4% APR finance fee applies for new customers, waived for existing customers during renewals.
6 Staged Payments
- 6 payments over 3 years.
- Staged payments can only avail of the full sales price.
- A 4% APR finance fee applies.
6. 10 Year/5 Year tickets may not be resold for more than their face value. It is prohibited to advertise the sale of this ticket in any forum, including placing the ticket for auction on any online auction website. Any such action may result in legal proceedings against the ticket holder and/or the advertiser/online auction website.
7. No 10 Year/5 Year ticket shall be used as a prize in any lottery or competition or for any other promotional or advertising purposes unless expressly authorised in writing by Munster Rugby.